FAQ

If you can’t find the answer you’re looking for, please contact us at info@heatandeatlean.co.uk and we’ll be more than happy to help!

COMPANY

 

Who are Heat & Eat Lean?

We are a family run ‘home cooked’ meal prep company, our passion is for peoples reaction to our meals which is why we put as much love into the last prepared dish as we do the first.

What is meal prep?

Meal prep can be anything, it can mean chopping, washing, portioning ahead of time for meals through the week. We do this for you so you do not have to and you have the time to do whatever else you like.

Do I need to workout?

Not at all! Of course we would recommend a good exercise regime to maximize health but our meals were designed for people who want incredible tasting, home cooked and fresh meals that don’t have time or the desire to cook, therefore eat well.

Who needs meal prep?

Fail to prepare, prepare to fail. As cliché as that may sound, it resonates so much truth. There is something about planning and structuring out your day that also makes you more focused. So who needs meal prep? Anyone… if your busy, work long hours, would rather be socializing (we would say enjoying the weather but we live in the UK), don’t have time to cook your meals for the week on a Sunday (maybe because you’re hungover) then meal prep is for you.

 

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ORDERING

How do I order?

Order online, you can mix and match between ‘300kcal’ and ‘500kcal’ meals and fully customize your order, quick buy, and subscribe.

Can I subscribe?

Yes. We have lots of packages available so if you have any questions on which one is best for you give us a call or email and we can make sure you order the one that matches your needs.

Can I pause my subscription?

Absolutely, if you need to take a break, have lots of work events or go on holiday – just let us know and we can hold your subscription for up to 1 month (4 weeks). We need 2 weeks notice for a pause to become active.

Can I get discount?

We run promotions from time to time and our brand ambassadors also run promotions on their social media channels. We also tailor promotions to customers individually because we take not of what you order and how often you order.

FOOD

 

What food can I choose?

Anything you like! If you have a sweat tooth the grab our cakes and Heat & Eat Lean – ‘Clean Treats’, we have full cakes available or you can just grab a selection or them. Order as many combinations as you like to your taste buds.

Can I tweak the menu?

We try our best to cater for as many of your needs as possible, so if you need to remove anything fro the menu just drop us a message and we will see what we can do!

Do you do breakfasts?

We do! We currently offer three different flavours of breakfast Proats, including Strawberry Cheesecake, Blueberry Vanilla and Chocolate Peanut Butter. Be sure to also check out our blog and vlogs for recipes on quick and easy breakfasts you can make in under five minutes.

Do you do desserts?

Yes we do, the design behind the recipes is that when snacking on naughty treats you always have an incredibly low protein content. So all our treats have a great amount of protein to balance your daily needs. We also offer full cakes for the super sweet tooth in you or to provide a great balanced snack for friends or colleagues (please bare in mind the cake will be split into portions so we can ship it to you).

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How long do the meals last?

5 days from day of cooking (Saturday/Sunday) and then it really depends on where you reside in the country. We are based on the south coast, Chichester, so London and in between can be delivered on a Sunday/ Monday – Brighton area and in between can also be covered. Portsmouth and in between – Monday. Unfortunately everyone else will be Tuesday via DPD.

What if I have food intolerances or allergies?

Let us know! We can recommend the meals that will work for your intolerances and allergies.

How do I know what each meal contains?

The ingredients are listed on the website in the meal description and they are also on all of the containers that arrive with your meals.

Where do you source your ingredients?

We source our ingredients locally and pick the best and freshest ingredients to give the meals vibrant colour and the longest life possible.

What ingredients are used?

Our meals never rule out any ingredients, we try and create all our meals so that they are high in volume and keep you full. The meals are not aimed at a particular diet bracket – keto / low carb etc. just balanced and varied so should give enough choice to suit your needs.

Are the meals HALAL?

Unfortunately not, all the meat is cooked in the same kitchen and we do not have the demand currently (oct, 2017) to cater for this. You can still enjoy our desserts, vegan meals and fish dishes.

Do you cater for VEGGIES or VEGANS?

Yes we do, we have a couple of main options and some of our desserts are suitable for vegans. We will always try to update the menu with new items so keep an eye on the site and the socials.

Can I eat the meals cold?

Yes, all meals are better warm but can definitely be eaten cold if you do not have the ability to get to a microwave.

How do you heat the meals & how long should I heat the meals for?

The instructions are on the containers that get delivered to you, but you would heat in a microwave for no longer than 3 minutes and your own microwave power will determine whether this is shorter. If you do not have a microwave, take the meal out of the plastic containers and add it to an oven proof dish and pop in the oven on a low temperature until warmed trhough.

Can I freeze the meals?

NO, we do not recommend freezing meals, meals with rice shouldn’t NEVER be frozen as rice can harvest bacteria more than any other ingredient. The defrosting process can also destroy the texture and consistency of the meals. Some customers have frozen meals but we cannot suggest this is a good idea.

Are the meals GLUTEN FREE?

Most of the meals are gluten free as this is the simplest of intolerances to remove.

How many times can you reheat the meals?

ONLY ONCE. Do not heat meals more than once! Food & Hygiene legislation states food can be left out of a fridge for 90 mins and be safe to return so will be fine on your travels to work. Also, our foil lining solution can be reused in your own bags along with the cool packs meals get delivered with to keep your meals fresher for longer durations (24hrs)

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NUTRITION

How can I tell what meals I need?

Contact us! We can guide you not only with meal plans but your total calorie needs for the day. As a quick example, smaller meals would be better for females and larger meals for males, however this is entirely dependant on YOUR OWN needs with reference to how active you are etc.

Is it specific for me?

With the above question we can make it specific yes. We cannot however provide fully custom macro meals, we would work a plan around your needs instead,

What are macro and micro nutrients?

Micronutrients, as opposed to macronutrients (protein, carbohydrates and fat), are comprised of vitamins and minerals which are required in small quantities to ensure normal metabolism, growth and physical well-being.

Our meals are comprised of the main, macronutrients used for main daily functions and recovery, and also packed full of micronutrients to provide the small support of the body. Most of our meals have at least 2 of your 5 a day in each meal, across 2 meals you will get your full 5 daily quota.

DELIVERY

 

How does delivery work?

This really depends on where you reside in the country. We are based on the south coast, Chichester, so;
Chichester – London (and in between) – delivered on a Sunday/ Monday
Chichester – Brighton (and in between – Worthing) Sunday/ Monday
Chichester – Portsmouth (and in between – Havant) Monday.
Nationwide outside of these areas – Tuesday via DPD.
All delivery options will give you notice on the day for a rough idea on delivery time, traffic dependant.

When do I get my order?

All orders are compiled each week and sent out at the same time for the following week.
We have a Friday midday cut off – any meals ordered after this time will NOT be guaranteed for the following week but we will try our best to get you your meals asap.

Anything after the Friday cut off line means your order may be compiled in the following week.

What time will my meals be delivered?

SUNDAY
If you qualify for a Sunday delivery, meals will be delivered after 12 and before 10pm Sunday night to get you meals before the start of the week.

MONDAY
If you qualify for a Monday delivery, meals will be delivered before 12 midday to get you meals before the lunchtime.

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Can I choose a specific time slot?

Unfortunately not, we do not currently have the ability to do this yet.

What if I want delivery on a specific day?

Unfortunately we cannot offer this, we do not currently have the ability to do this yet.

What happens if I am out?

If you are out the box will be left in a safe place, hopefully instructed by yourselves OR we can leave with a neighbour, again instructed by you. All delivery options, either by ourselves or DPD have to be delivered on the day they are sent, we cannot be held accountable for deliveries not collected in time, the cooling solution will allow meals to stay fresh for 24hrs but the sooner they get to a fridge the less chance they have of deteriorating.

If you change or delay the delivery time, Heat & Eat Lean cannot guarantee the quality of the food. Once ordered it is then the customers responsibility to provide adequate delivery information to ensure maximum quality of the meals.